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OVERVIEW
Immersive Group ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
INFORMATION WE COLLECT
We may collect the following types of information:
Personal identifiers such as your name, email address, phone number and company name when you submit a contact form or enquiry. Usage data including your IP address, browser type, pages visited, time spent on pages and referring URLs. Communications data including any messages, briefs or correspondence you send to us directly.
We do not collect payment information directly. Any transactions are handled by secure third-party processors.
HOW WE USE YOUR INFORMATION
We use the information we collect to respond to your enquiries and project requests, provide and improve our services, send relevant communications about your project or our work, comply with legal obligations, and analyse website performance to improve user experience.
We do not sell, rent or trade your personal information to third parties for marketing purposes.
LEGAL BASIS FOR PROCESSING
Where applicable under US state privacy laws including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), we process your data on the following grounds: your consent, the performance of a contract, compliance with a legal obligation, or our legitimate business interests.
SHARING YOUR INFORMATION
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including website hosting providers, analytics platforms and email service providers. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
We may also disclose your information where required by law, court order or governmental authority.
YOUR RIGHTS UNDER US LAW
Depending on the state in which you reside, you may have the following rights regarding your personal information:
The right to know what personal information we have collected about you. The right to request deletion of your personal information. The right to opt out of the sale or sharing of your personal information. The right to correct inaccurate personal information. The right to non-discrimination for exercising any of these rights.
California residents may submit requests under the CCPA and CPRA by contacting us at the details below. We will respond to verified requests within 45 days.
COOKIES AND TRACKING
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality of the site.
We may use third-party analytics tools such as Google Analytics. These tools collect anonymised usage data to help us understand how visitors interact with our site.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions and project enquiries are retained for up to 3 years unless you request earlier deletion.
CHILDREN'S PRIVACY
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the revised policy.
CONTACT US
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Immersive Group andrewcolumbus@immersive-group.com
